Challenge:
A specialty equipment manufacturer faced long lead times for custom orders, causing delays and loss of market share.
Solution:
Lean value stream mapping identified bottlenecks and waste in the production process. Hoshin Kanri drove alignment on lead-time reduction as a critical goal, while the Balanced Scorecard tracked metrics such as lead time, customer satisfaction, and production efficiency.
Outcome:
- Lead times reduced by 40%.
- Customer satisfaction scores increased by 35%.
- Market share grew by 12% within a year.